TERMS AND CONDITIONS FOR THE PROVISION OF THE Esadax HOSTING SERVICE AND DOMAINS

Esadax. Terms and conditions for provision of the Esadax Hosting Service

19. Complaints

Any complaints about the provision of the Service should be forwarded to: Esadax, Loc. Trapani 4, 90047 Partinico (Palermo), Italy by means of registered letter with acknowledgement of receipt, or forwarded via a ticket from the Esadax support department, within and no later than 7 (seven) days from the time the occurrence of the subject of complaint. Esadax will investigate the complaint and will provide a written answer within 30 (thirty) days from receipt of the complaint. In the case of complaints with particular complex facts, which do not permit a full reply within the time limits referred to above, Esadax will notify the Customer within the aforementioned times on the progress of the case.