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Esadax Services User Policy
Acceptable Use Policy (AUP) - V. 1.0
1. Introduction
Failure to comply with this Acceptable Use Policy will result in the immediate suspension or termination of the Service, in accordance with the respective supply conditions.
All requests for information regarding the content of this document shall be made by opening a ticket at Support Page.
2. Breaches
It is forbidden to use the Esadax network and services to engage in and/or promote illegal, abusive, or irresponsible behaviour, including but not limited to:
- Unauthorized access or use of data, systems, or networks, including attempts to probe, examine, or test vulnerabilities without explicit authorization.
- Engaging in activities that interfere with the Service, such as DoS attacks, pirated software usage, key generators, viruses, or deliberate system overloads.
- Creating instability through programming activities or usage patterns that degrade service quality.
- Collecting or using email addresses or identifiers without consent (e.g. spam, phishing, password theft).
- Disseminating false, misleading, or deceptive information.
- Distributing software that secretly collects or transmits user information.
- Distributing "adware" unless:
- (i) User permission has been granted through a clear and conspicuous notice.
- (ii) It can be easily removed using standard tools.
- Publishing content harmful to Esadax’s image.
- Offering anonymous communications (e.g. TOR) without preserving identity as required by law.
3. Use of System Resources
Users must not:
- Use the service in ways that interfere with Esadax's normal operations.
- Exhaust resources (network, disk, CPU) on shared platforms through continuous heavy usage.
- Use defective or non-compliant equipment that could damage the network or endanger safety.
- Use web space as a repository for mere file/video storage or downloadable content from other sites. It must only be used for website publication.
4. Marketing Emails
The sending of marketing emails is strictly prohibited unless:
- Recipients have given prior, explicit opt-in consent.
- Consent collection mechanisms verify ownership of the email address.
- Proof of consent is retained and producible within 72 hours of a request.
- A working unsubscribe mechanism is included (e.g. unsubscribe link or “Remove” reply).
- Unsubscribes are processed within 48 hours.
- A complaint email address is clearly displayed on related websites and regularly monitored.
Additional requirements:
- Sender's identity must be clear (email must appear in the body or "From" field).
- These rules apply even to third-party email platforms or purchased mailing lists.
- Esadax reserves the right to monitor compliance and suspend services if violations occur.
5. SMTP Authentication Policy
- It is prohibited to send emails with similar content to more than 250 recipients via Esadax SMTP servers.
- Circumventing this limitation (e.g. by using multiple accounts) is considered a violation.
- Violating this policy may result in suspension or termination of email services.
6. Mail Relay Policy
- Bulk emails or marketing communications exceeding 5,000 recipients per day (with an average of 250 messages every 20 minutes) are not allowed.
- Customers needing to exceed this limit must contact support in advance.
7. Vulnerability Testing
You may not:
- Probe, investigate, or test the vulnerabilities of Esadax’s systems or networks without explicit written consent.
- Use Esadax services to perform such actions against third-party systems without their consent.
8. Newsgroups, Forums, and Other Networks
- All content posted via Esadax services must comply with applicable laws and the rules of any third-party platform (e.g. IRC, USENET).
- The Customer is responsible for ensuring legal and ethical use of such channels.
9. Offensive Content
The following is strictly prohibited on Esadax’s infrastructure:
- Content that relates to or promotes paedophilia, racism, bigotry, or explicit adult content not restricted to legal age.
- Violent or hate-inciting content.
- Fraudulent schemes, deceptive practices, pyramid schemes.
- Defamatory statements or privacy violations.
- Content risking public health/safety, national security, or ongoing investigations.
- Disclosure of confidential or trade-secret information.
- Copyright circumvention or infringement of IP rights.
- Promotion of illegal gambling, drug sales, arms trafficking.
- Any content that is malicious, fraudulent, or likely to cause legal issues for Esadax.
Any content transmitted or published via Esadax’s network (including web, email, chat) falls under these restrictions.
10. Copyrighted Material
It is prohibited to download, publish, distribute, copy, or use copyrighted materials via Esadax unless:
- You have explicit authorization from the copyright owner.
- You are permitted under applicable copyright laws.
11. Final Provisions
- The Customer is responsible for ensuring that the personal data provided to Esadax is accurate and up-to-date.
- Any changes must be reported within 15 days, along with documentation upon request.
- Failure to do so may lead to:
- a) Rejection of operations.
- b) Immediate suspension of services.
- c) Cancellation of data change operations.
- d) Contract termination.
If the Customer’s public IP is blacklisted (e.g. on Spamhaus.org), Esadax reserves the right to suspend or terminate services.
Esadax also reserves the right to quarantine or delete virus-infected or corrupt data on shared systems to protect infrastructure integrity.
The Customer shall follow general principles of netiquette.
12. SLA (Service Level Agreement)
No refund under Esadax's SLA shall be provided for service interruptions resulting from violations of this Acceptable Use Policy.
