TERMS AND CONDITIONS FOR THE PROVISION OF THE Esadax HOSTING SERVICE AND DOMAINS

Esadax. Terms and conditions for provision of the Esadax Hosting Service

11. Support and Maintenance

11.1

Technical support is exclusively offered within the times and in the manner indicated at https://support.esadax.org. The Customer is required in each case to promptly notify Esadax of any irregularities or malfunctions that he/she detects with the Service. Esadax will make every reasonable effort to deal with the problems reported by the Customer as soon as possible, in line with the times at which the support service is provided and indicated at https://support.esadax.org.

11.2

Esadax may perform any "customized" operations and, in any case, actions designed to provide the necessary technical assistance to ensure smooth running of the Service. In such cases, the Customer authorizes Esadax and/or any companies appointed thereby to carry out the technical assistance requested and/or necessary; the Customer acknowledges and agrees that this assistance occurs on variable schedules depending on the following criteria:

• a) The type of action requested;
• b) The arrival time of the action request;
• c) The nature of the priority of the action request.

In order to allow correct and rapid implementation of the action required, the Customer is obliged to provide all the specifications and information requested by Esadax. When the action as per this paragraph is purely of a technical nature, the Customer:

• a) Is aware that such support/maintenance work involves a high degree of risk for the Service, or for the integrity of the data and/or information and/or content entered and/or processed via the service; and
• b) Acknowledges and agrees that Esadax, in performing the action, assumes no obligation of means nor of ends, and that, under no circumstances, except to the extent strictly necessary for the performance of the service activity requested by the Customer, will it participate in the management or perform operations on data and/or information and/or content processed and/or placed by him/her through the Services and/or at a remote location not participating in and/or in any way determining the same; and
• c) Agrees, now for then, to take on all the associated risks; and
• d) Undertakes, now for then, to make, prior to the support/maintenance work, a full backup copy of the data and/or information and/or content entered and/or processed via the service.

11.3

Esadax is committed to ensuring a level of professionalism appropriate for performing the activities required at the state of the art and with the required diligence and for the time strictly necessary for the provision of the requested service, and at the same time without acquiring and/or storing information in the Customer’s archives.

11.4

Notwithstanding the above, the Customer once and for all in any case relieves Esadax and or the Companies controlled by it as well as the external companies appointed for its operations and their staff from any liability for any direct or indirect damages of any nature or kind sustained and that may be sustained due to or because of the assistance as per this Art. 11.

11.5

Esadax reserves the right to suspend or stop the delivery of Services for technical support/maintenance work. In this case, the Customer will be notified by email with 7 (seven) days' notice; the notification will also indicate the time frame for the recovery.

11.6

The Customer hereby acknowledges and accepts that Esadax uses so-called "patching" software systems which automatically remove and fix any vulnerabilities, malware and/or viruses found in the files uploaded by the customer in the web space at his or her disposal. As such, the Customer hereby releases Esadax from liability for any direct or indirect damages of any nature or kind sustained and that may be sustained due to or because of such actions, including, but not limited to, those resulting from the interruption of Service and/or downtime of the website and/or loss of data.