If your CSR is not accepted or you encounter an error during certificate activation, follow these steps to resolve the issue:

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1. Verify CSR Details

• Ensure all required fields in the CSR are correctly filled:
  • Common Name (Domain Name)
  • Organization Name
  • Organizational Unit (OU) if applicable
  • Email Address
• Double-check for any typos or missing information.

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2. Check Domain Control

• Verify that you have control over the domain:
  • Ensure the domain name matches exactly in the CSR and your certificate request.
  • If using a wildcard (e.g., *), ensure it is correctly configured in your DNS settings.

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3. Generate a New Private Key

• A missing or incorrect private key can cause SSL/TLS errors:
  • Use a reliable tool like OpenSSL to generate a new private key.
  • Example command:

    openssl genrsa -out privateKey.pem
    

  • Ensure the private key is securely managed and not shared publicly.

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4. Sign the CSR with Your Private Key

• Use your private key to sign the CSR:
  • Example command:

    openssl csr -in csr.pem -sign -out cert.pem
    

• This step creates a signed certificate request that can be submitted to a Certificate Authority (CA).

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5. Upload the Signed CSR to Esadax

• Log in to your Esadax account.
• Navigate to the SSL/TLS section and upload the signed CSR.

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6. Troubleshoot Common Errors

• If you receive an error like "CSR invalid," check for:
  • Incorrect formatting or missing fields in the CSR.
  • Mismatched domain names or typos.
  • Invalid private key usage or generation errors.

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7. Contact Support if Needed

• If issues persist, contact Esadax's support team via live chat or email.
• Provide detailed information about the error and your CSR for further assistance.

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