What to Do If Your SSL Approval Email Was Not Delivered

Author:Nils Krämer
Updated:Jun 17, 2025

To address the issue of not receiving the SSL validation email from Esadax, follow this organized plan:

  1. Check Spam/Junk Folders: First, verify that the email isn't mistakenly filtered into your spam or junk folder.

  2. Resend the Validation Email:

    • Log into your Esadax account.
    • Navigate to the SSL Certificates section.
    • Locate the specific certificate and look for an option to resend the validation email.
  3. Explore Alternative Methods:

    • If the email issue persists, check if alternative Domain Control Validity (DCV) methods are available (e.g., HTTP text file authentication or DNS CNAME records).
    • In your account settings, select a suitable DCV method from the dropdown provided under "Edit methods."
  4. Wait and Retry: Allow a few minutes for the email to arrive before attempting to resend it again.

  5. Contact Support: If you're still unable to resolve the issue, reach out to Esadax's support team for further assistance or specific instructions.